Privacy Policy

Nataliya Fonseca (02274298), operating under REAL (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us about real estate services.

Information you provide directly:

• Name, email address, and phone number from contact and listing alert forms
• Your homebuying or selling goals, budget range, and preferred neighbourhoods
• Messages and enquiries you send us
• Information shared during consultations and property showings

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on site, and referring website
• Cookie data (see Section 7 below)

• Respond to enquiries and schedule property showings
• Send listing alerts matching your stated criteria
• Send drip email series you have opted into — you may unsubscribe at any time via the link in each email
• Provide home valuations and market analysis
• Improve our website and services
• Comply with California DRE and federal legal obligations

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

We use the following third-party services to operate our business. Each handles data under its own privacy policy:

We use Google Analytics to understand how visitors use our site. Google may combine this with data from other Google services. You can opt out using the Google Analytics Opt-out Browser Add-on.

We use Google Maps to display property locations. Google's use of location data is governed by their Privacy Policy above.

If you connect your Google Business Profile through our platform, we access your GBP data solely to manage reviews and posts on your behalf. We do not access your Google account for any other purpose. You may revoke access at any time through your Google Account settings at myaccount.google.com/permissions.

When you submit your email address, you may receive:

• A direct response to your enquiry
• Property listings matching your criteria (listing alerts)
• A helpful real estate email series (drip campaign)
• Occasional market updates and neighbourhood insights

Every marketing email includes an unsubscribe link. Click it to opt out instantly. You may also email us at nataliya@soldbynataliya.com or call 619-729-4515 to be removed. We process opt-out requests within 10 business days.

Our website uses cookies to improve your experience:

• Essential cookies: Required for the site to function (session, security)
• Analytics cookies: Google Analytics — help us understand site usage (anonymous)
• Preference cookies: Remember your language and settings

You can control cookies through your browser settings. Disabling cookies may limit some site features. Most browsers allow you to refuse new cookies, accept only certain cookies, or delete existing cookies.

We retain your data only as long as necessary:

• Contact form submissions — up to 3 years from last contact
• Email campaign records — up to 5 years (required for CAN-SPAM compliance)
• Unsubscribe records — indefinitely (to honour your opt-out)
• Analytics data — per Google Analytics retention settings (default 26 months)

Under the California Consumer Privacy Act, you have the right to:

• Know what personal information we collect and how it is used
• Delete your personal information (subject to certain exceptions)
• Opt out of the sale of personal information — we do not sell your data
• Non-discrimination — we will not treat you differently for exercising these rights
• Correct inaccurate personal information we hold about you

To exercise these rights, contact us at nataliya@soldbynataliya.com or 619-729-4515. We will respond within 45 days as required by law.

We use reasonable security measures including HTTPS encryption, secure cloud storage via Google Firebase, and access controls to protect your data. However, no method of internet transmission is 100% secure and we cannot guarantee absolute security.

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Questions or requests regarding this Privacy Policy: